1. Who this applies to
This policy applies to every POplanner plan and pilot sold by Damn Square LLC, a company registered in Wyoming, United States. It is part of our terms.
2. A full refund within 14 days
If POplanner isn't right for you, ask for a refund within 14 days of a payment and we refund that payment in full. This applies to the first payment of a monthly or yearly plan, to each renewal and to the 60-day pilot. When a payment is refunded, the plan or pilot it paid for ends and your account stops.
3. After 14 days
You can cancel at any time and you won't be charged again. Your plan keeps running until the end of the month or year you paid for. We don't refund part of a period that has already started, unless the law requires it.
If we end the service ourselves for a reason other than a breach of the terms, we refund the unused part of any period you paid for in advance.
4. The pilot credit
The €750 pilot fee is credited to your first year if you continue on a plan. If the pilot fee is refunded, there is no credit.
5. How to ask for a refund
Write to hi@poplanner.app from the email address on your account, with your company name and the date of the payment. You can also use the link in the receipt you got with your payment. The refund goes back to the card or account you paid with. Your bank may take 5 to 10 working days to show it.
6. Your data after a refund or cancellation
After your plan ends you have 30 days to export your work. Then we delete it, as described in the terms and privacy page.
7. Your legal rights
This policy does not limit any rights you have under the law that applies to you.